Service Hotline +86 19513188889

1. For the quality problems of various products produced and sold by the company, the company will implement the "three guarantees" service according to the regulations, and the sales and service three guarantees team will undertake this work.

2. Immediately send relevant personnel to the scene to solve the problem after receiving the user's information about product quality (call, letter or oral notification).

3. The service personnel should handle the related quality problems carefully, thoughtfully and thoroughly, so as to ensure that the users can use it in time without any worries.

4. While solving the quality problems of the sold products in a timely manner, the service personnel are obliged to provide users with technical consultation, technical training and answer questions related to other products free of charge.

5. For the products that really belong to the quality problem of the company's products, all expenses will be borne by the company. For product quality problems (or product quality problems beyond the warranty period) caused by users, the company charges as appropriate, but not higher than the total expenditure (or cost).

6. Firmly establish the idea that users are God, and consider everything for the sake of users, deal with relevant quality issues in a timely, serious, and sound manner, pay attention to reputation, and maintain the image of Kotel Company at all times, so that the company can rest assured and users are satisfied.

7. Set up a dedicated service line: +86 19513188889